FAQs
Shopping Information
How do I place an order?
You can place an order directly through our website by selecting your desired products, adding them to your cart, and completing the checkout process. Once your order is confirmed, you will receive an order confirmation email with the relevant details.
Do you ship internationally?
Yes, we offer international shipping to many countries and regions. Shipping availability, methods, and delivery times may vary depending on your location. Exact shipping options and costs will be shown at checkout.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to monitor your shipment’s progress.
Can I modify or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes if the order has not yet been processed or shipped.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure online payment methods displayed at checkout. All payments are processed through trusted, encrypted payment gateways to ensure your information is protected.
Is my payment information secure?
Yes. We take data security seriously and use industry-standard encryption and security protocols. We do not store your full payment details on our servers.
Will I be charged any additional fees?
The total cost displayed at checkout includes product prices and applicable taxes. Depending on your location, customs duties or import taxes may be charged by local authorities and are the responsibility of the customer.
Order Returns
What is your return policy?
We accept returns for eligible products within a specified return period after delivery. Items must be unused, unwashed, and in their original condition with all packaging intact.
How do I request a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide detailed instructions once your request is approved.
Who is responsible for return shipping costs?
Unless the return is due to a defect or an error on our part, return shipping costs are generally the responsibility of the customer. Specific details will be shared during the return process.
When will I receive my refund?
After we receive and inspect the returned items, refunds will be processed to the original payment method. Please allow several business days for the refund to appear, depending on your payment provider.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us promptly with photos and order details. We will arrange a replacement or refund as appropriate.